Refund & Cancellation Policy
How refunds and cancellations work for the WorldVacays Plan Your Trip service. Written plainly.
Last updated: August 2026
1. Scope of this policy
This policy applies only to the paid Plan Your Trip itinerary-planning service offered by WorldVacays. It does not apply to bookings you make on third-party sites (hotels, airlines, tours, insurance, retailers). For those, the third party’s own refund and cancellation terms apply.
2. Payment model
Payment is collected in full before we begin research. Once payment and your completed planning brief are received, work begins.
3. Cancellations by you
3.1 Cancellation before we start work
If you cancel after paying but before we have started research (usually within 24 hours of payment, or before your completed brief is submitted), we’ll refund 100% of what you paid minus payment-gateway fees.
3.2 Cancellation after work has started but before draft delivery
If you cancel after we have begun researching your trip but before we send you the first draft, we’ll refund 50% of what you paid. The remaining 50% covers research and drafting time already invested.
3.3 Cancellation after draft delivery
Once the first draft has been delivered, the service is considered substantially performed and is non-refundable. If the draft materially misses what was specified in your brief, use your included revision round to correct it.
3.4 Add-ons
Additional revision rounds (₹500 each) and Family / Special Occasion add-ons are non-refundable once work on them has started.
4. Service delivery failure on our end
If we fail to deliver the first draft within 7 days of receiving your completed brief and payment, and the delay is our fault (not caused by unanswered questions or incomplete information from you), you are entitled to a full refund on request.
5. Third-party bookings and affiliate links
WorldVacays does not book flights, hotels, tours, insurance or any other travel service on your behalf. Where we recommend a provider or include an affiliate link (for example, a Klook experience), all bookings, payments, refunds and cancellations are governed by that provider’s own terms. WorldVacays is not responsible for third-party refunds.
6. How to request a refund
Email info@worldvacays.com with your booking reference and a brief explanation. We’ll respond within 3 business days. Approved refunds are processed to the original payment method within 7 working days, subject to your payment provider’s clearing time.
7. Chargebacks
If you have a concern, please contact us first before raising a chargeback with your card issuer. Chargebacks raised without prior attempt at resolution may be contested with evidence of work delivered.
8. Changes to this policy
We may update this policy from time to time. Material changes will be reflected here with an updated “Last updated” date. The policy in effect at the time of your purchase applies to that purchase.
Questions
Email info@worldvacays.com.